Refund Policy

Last updated: August 23, 2026
 

At Mera Rius, every product is made to order specifically for you. Because each item is produced on demand, we do not accept returns, exchanges, or refunds for buyer's remorse, incorrect size selection, or change of mind.

We currently ship within the United States only.
 

1. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or with a printing error, contact us at info@merarius.com within 30 days of delivery.

Please include:

• Your order number

• A short description of the issue

• Clear photos of the item, the print/defect area, and the packaging

Once your claim is reviewed and approved, we will send a replacement or issue a full refund at no cost to you. Claims submitted after the 30-day window are not eligible.
 

2. Packages Lost in Transit

If your package does not arrive, you must notify us no later than 30 days after the estimated delivery date. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement or refund at our expense.
 

3. Wrong or Insufficient Shipping Address

Please double-check your shipping address at checkout. If the address you provide is incorrect, incomplete, or deemed insufficient by the carrier, the package will be returned to our fulfillment facility. In that case, you are responsible for the cost of reshipment once an updated address has been confirmed with us.
 

4. Unclaimed Shipments

Packages that are not claimed and are returned to our fulfillment facility are also subject to a reshipment fee payable by you. Unclaimed returns that are not reshipped within 30 days are donated to charity, and no refund will be issued.
 

5. Sealed and Hygiene-Sensitive Products

We do not accept returns of sealed goods — including but not limited to face masks and similar personal items — that are unsuitable for return for health or hygiene reasons. Such items cannot be reshipped and will be disposed of.
 

6. Wrong Size or Color

All items are printed on demand, so we cannot accept returns or exchanges due to an incorrect size or color selection. Please review the size chart on each product page carefully before ordering. If you would like a different size, you are welcome to place a new order at your own expense.
 

7. Order Cancellations and Changes

Orders can be cancelled or modified only before production begins, which is typically within a few hours of purchase. Once fulfillment has started, we are unable to cancel or change your order.
 

8. Unauthorized Returns

Do not send any item back to us without contacting us first and receiving written instructions. Our return address is set to our fulfillment partner's facility, and unauthorized returns cannot be identified, processed, refunded, or returned to you.
 

9. Refund Method and Timing

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the funds to appear on your statement.
 

10. Contact

For any questions about your order, a refund status, or a damaged item, reach us at info@merarius.com. We aim to respond within 1–2 business days.

This policy is governed and interpreted in accordance with the English language, regardless of any translation made for any purpose. Mera Rius reserves the right to refuse returns at its sole discretion where permitted by applicable law.